Analysis of the Effect of the Service Quality on the Atispaction Level of Hotel Restaurant Taxpayers at the Regional revenue Agency Luwu District

Abstract

The purpose of this study was to determine the effect of service quality on the level of satisfaction of hotel and restautant taxpayers in the Luwu Regency revenue Egency. This research design is quantitative research design. The population in this study were hotel and restaurant taxpayers totaling 252 people, a total sample of 72 people. The sampling technique uses consecutive random sampling, i.e. all subjects whose data are sequential and meet the criteria. Quantitative analysis to test hypotheses using the help of a computer application program SPSS 22.00 for windows.

Based on research conducted on the effect of service quality on the level of satisfaction of hotel and restaurant taxpayers, it can be concluded that service quality has a positive and significant effect on hotel and restaurant taxpayer satisfaction by 34,5%. Whi;e the rest is influenced by other factors not examined in this study.